1Who am I talking to?
• During your stay in the ER, you will be in contact with various members of the hospital guard team. br
• Everyone has an important role to play in helping you, regardless of the professional category you belong to: primary care physician, specialist or resident, nurse, nurse or housekeeper. br
• Everyone is required to wear identification badges so that you can find out the name and professional category of the person you are talking to if they forgot to report. br
• If you still have any questions, please ask.
2What does the doctor in the ER do?
• The Pediatrician or ER doctor: a doctor who is specially trained to diagnose and treat a wide range of illnesses, whether they are new or chronic illnesses that have worsened or with new symptoms. br
• Through the knowledge he has, he can provide medical assistance to solve these urgent problems. br
• After resolving the acute symptoms, he or she may recommend that you continue the treatment at home or refer you to a doctor in another clinic. br
• If, in order to clarify the diagnosis, he considers that a specialist's opinion is necessary, he may request the doctor on call in another specialty for an emergency consultation.
• The doctor in charge of the shift: has the obligation to know the medical situation of all patients who are in an emergency. He can come to the aid of any emergency doctor to find the best solution for each patient, whether it is a medical or administrative issue.
3What does the emergency nurse do?
• The ER nurse: is the person with whom the patient is usually most in contact and is more than just an executor of the orders of doctors on duty. br
• His/her role is not only to administer medication, to collect tests, to determine blood pressure, temperature or to make electrocardiograms. He/she has emergency preparedness, is able to identify those changes in the patient's condition or monitored parameters that require immediate treatment and can initiate (within the limits of his professional skills) the necessary measures or maneuvers, especially those related to saving lives. br
• Triage Assistant: is specially prepared for the application of the National Triage Protocol, having in addition to the necessary medical knowledge and decision-making capacity but also communication skills, being the first person the patient meets. br
• The assistant in charge of the shift: coordinates the activity of all the nurses but also of the auxiliary staff in the shift. Supports the work of other nurses and is involved in solving medical or administrative problems regardless of the area of treatment in which the patient is.
4 Are there any priorities in healthcare?
• You may notice that other patients, some of whom come after you, are being treated or treated with priority. This does not mean that we do not care about your illness, but that the other patient needs medical attention more quickly, either because of his or her current condition or because his or her illness may worsen rapidly.
• You will be given regular information about the investigations that have been done and the treatment that your child is receiving. If you have any questions, feel free to ask us
• If your child's condition worsens or if new symptoms occur, please tell your doctor or nurse so that they can take the necessary action.
5 What happens once I get to the healthcare area?
• You will be consulted by a pediatrician or emergency doctor. He will draw up a consultation form for you and set out an investigation and treatment plan to discuss with you.
• If it is necessary to establish the diagnosis, on the advice of the attending doctor and with your consent, a nurse will perform various medical procedures (blood collection, performing an electrocardiogram, measuring blood pressure, etc.)
• Some conditions require prolonged observation or long-term treatment (several hours). In this case, you will be informed and placed in a bed in a treatment area appropriate to the condition you are suffering from.
• If your pediatrician or emergency doctor deems it is appropriate for you to be hospitalized, this will be discussed with you.
• There is a possibility, although we do not recommend, that you may not agree with the examination, treatment or hospitalization. In this case, you will have to sign this decision. Under these conditions, the examining doctor is not obliged to prescribe treatment at home.
• If symptoms worsen or change once you get home, we advise you to contact your family doctor or return as soon as possible.
6What documents do I receive at the end of the consultation?
• If you are allowed to go home after the diagnosis and treatment stage, you will be given a prescription in case you need to receive treatment at home. br
• You will receive the results of the investigations performed (radiological examinations, ultrasound), specialist consultations, home treatment recommendations, diet, follow-up. br
• All the recommendations that have been made to you will be explained to you, but if you still have any doubts, please do not hesitate to ask us. We will try to be clearer in the explanations. br
• If symptoms worsen or change when you get home, we advise you to contact your family doctor or return as soon as possible.
7WHERE DO YOU GO/CALL WHEN THE FAMILY DOCTOR IS NO LONGER IN THE SCHEDULE (i.e. evening, night, Saturday and Sunday and public holidays) and you have a health problem that is NOT subject to ER consultations?
Call or go to the nearest medical center opened 24/7. The list of all centers in Sibiu and Sibiu County, are below:
- FIXED PERMANENCE CENTER SIBIU - str. Nicolae Iorga no. 50 - tel. 0369.435101
- FIXED PERMANENCE CENTER SĂLIȘTE - str. Spitalului no. 29 - 0269.553663
- AVRIG FIXED PERMANENCE CENTER - str. Horea no. 8A - 0269.525488
- FIXED PERMANENCE CENTER AGNITA - str. Spitalului no. 10 - 0269.510490
! The centers are opened from Monday to Friday from 15:00 to 08:00, on Saturdays and Sundays, but also during public holidays and on days declared free from 08:00 to 08:00.
! Uninsured people can also benefit from their services.